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Assistant Manager - Shift Supervisor - Whitby

Location: Whitby, Ontario
Job # 5263279
LASER QUEST SHIFT SUPERVISOR; PART TIME, HOURLY
You enjoy working in a team environment, take pride in delivering an outstanding experience, and are looking to further develop your supervisory skills. Laser Quest’s training and work experience will be beneficial to your growth, and can potentially guide you through a career path at Laser Quest. You will be very involved in the operations of your Centre. You enjoy interacting with people, and have 1-3 years experience in the retail, hospitality or entertainment industry, preferably 1 year’s experience in a supervisory role.
 
OVERVIEW:
Responsible for assisting the General Manager and Manager with the complete operation of a Laser Quest Centre. The Shift Supervisor will participate in the training and development of Laser Quest Crew, while providing strong leadership in Customer service and fun.
 
SPECIFIC RESPONSIBILITIES:
  • Function as a team leader of the Crew, providing motivation and a productive atmosphere to ensure our Crew achieves the company goals while creating a positive entertainment experience
  • Use “LAST” (Listen, Apologize, Solve & Thank) to provide optimum levels of Customer service and the ability to resolve complaints quickly and to the Customer’s satisfaction
  • Communicate Centre business issues such as Crew performance (positive and constructive), numbers of players, Customer patterns and Customer comments, etc. to the General Manager and Manager through verbal and written messages
  • Communicate daily, weekly and monthly goals to the Crew
  • Accept group bookings by explaining advance deposit policy and schedule bookings at appropriate times
  • In charge of FUN; creating and encouraging others to create special games for Members and groups or front of house fun activities during their shift
  • Ensure the Centre is clean at all times as per company standards, including circulating and monitoring the arena and front of house throughout the shift
  • Ensure all equipment is maintained in good working condition on a regularly scheduled basis and documented in order to operate at maximum capacity, resolving technical problems within fifteen minutes whenever possible
  • Open and close the Centre in the absence of the General Manager and/or Manager
  • Assist in “off-hour” events as required
  • Manage Crew hours through deployment and within Zone guidelines ensuring staff are sent home if business is slow
  • Reconcile daily revenue to games played, POS float, petty cash, quarter machine and change, all within company standards
  • Abide by the Company Code of Conduct
 
Laser Quest offers competitive compensation packages. 
Laser Quest is an equal opportunity employer. Accommodation is available upon request for applicants and colleagues with disabilities. While your interest is appreciated, only those selected for an interview will be contacted.
 
* Please upload your resume using Microsoft WORD format.  If you do not have a resume, you can use the following website as a guide to prepare one for upload http://internships.about.com/od/resumetipssamples/ht/ResumeTips.htm  or visit the Laser Quest location to complete an application in person.
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