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Manager - GTA

Location: GTA, Ontario
Job # 8082178
Laser Quest is in the business of fun, and that means for our Employees as well as our Customers. We believe in celebrating successes, and recognizing performance.   Since 1989, Laser Quest has been putting smiles on the faces of players, both young and young at heart. Laser Quest is the world’s largest company in the laser tag industry, with 60 corporately owned and operated locations across North American, and over 125 worldwide. Laser Quest combines the classic games of tag and hide and seek with a high-tech twist. Players score points by tagging their opponents with a laser beam, in a large, multi-level arena, featuring specialty lighting, fog, and great music. We host birthdays, corporate groups, sports teams, schools, etc.
Recruiting for these GTA locations: Brampton, Oakville, Mississauga 
In partnership with the GM, you have strong customer service skills and the ability to inspire a team of people to deliver outstanding levels of customer service and fun. As a team leader, your responsibilities include supervising people, managing the delivery of the Laser Quest experience, and involvement in local marketing. If you have worked in a supervisory position in the restaurant, retail, service, or entertainment industry for 2-4 years, and can multi-task, you will be excited by the distinctive Laser Quest culture.
Responsible for the operation of a Laser Quest Centre and local marketing, in conjunction with the General Manager, functioning as a team leader in directing and supervising staff and providing outstanding levels of Customer satisfaction and fun.
  • Function as team leader of the Crew, ensuring everyone is motivated and productive  in achieving Company standards, while personally setting an example for high standards of service
  • Supervise Crew to ensure efficient processing of players, while creating an outstanding entertainment experience
  • Assist General Manager in marketing plans, taking responsibility for special projects including attracting specific groups and special promotions
  • Ensure all equipment is maintained in good working condition, as per published guidelines, on a regularly scheduled basis and documented. When working on shift, ensure  all equipment is on-line, resolving technical problems immediately
  • Utilize ACT! software to assist the General Manager with marketing initiatives and schedule activities
  • Provide optimum levels of Customer service including appropriate recording of all reservations and delivering a “WOW” experience
  • Complete prospecting and follow-up calls to market Laser Quest to local business, community groups and associations
  • Provide feedback to the General Manager regarding Employee morale, Customer satisfaction, business issues and make suggestions to heighten Laser Quest’s success
  • In conjunction with the General Manager, assess the performance of staff and deliver performance reviews on a timely basis
  • Screen potential part-time Employees, conduct interviews using the Targeted Selection™  process and make recommendations for second interviews with the General Manager
  • Abide by the Company Code of Conduct
Laser Quest offers competitive compensation packages, including incentive payments for full time Laser Quest Centre Employees.
For more information, please visit our web site at To apply click on the application below 
Laser Quest is an equal opportunity employer. While your interest is appreciated, only those selected for an interview will be contacted. No telephone calls please.
* Please upload your resume using Microsoft WORD format.  If you do not have a resume, you can use the following website as a guide to prepare one for upload  or visit the Laser Quest location to complete an application in person.
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